FAQs

HOW ARE HILLSIDE HAMPERS SHIPPED?

Each of our white magnetic gift boxes will shipped inside a shipping box so it stays nice and pretty. Once you’ve finished diving into all the goodies inside our boxes, they’re the perfect place for all your bits and bobs, keepsakes and everything in between.

IS SHIPPING INCLUDED?

Yes! All of our boxes over $100 include free express shipping. We’ve taken the cost out of shipping, so there’s no nasty surprises at the end of your purchase. We also offer $9.95 flat rate shipping on everything else, or  $14.95 express.

WHAT WILL MY GIFT BOX LOOK LIKE?

White gift boxes have a magnetic closure and a luxurious appeal to them. They are presented with rose gold grosgrain ribbon with a card and a hand-written note.

DO YOU DO CORPORATE OR CUSTOM ORDERS?

Why yes, we do! Simply flick us an email with your requirements and we'll be more than happy to work with your needs! admin@hillsidehampers.com.au

HOW LONG WILL MY HILLSIDE HAMPERS BOX TAKE TO ARRIVE?

Orders placed prior to noon are processed that day and orders placed after noon are processed the following day, Monday to Friday. Weekend orders are proceeded the following Monday. Hampers take 2-6 days to ship via standard shipping, depending on where it's going. Please allow extra time for remote regions. For those who needed your gifts, like, yesterday, and purchased express shipping, your parcel should arrive within 1-3 days.

WHERE DO YOU SHIP?

We currently ship Australia wide.

DO INVOICES OR ANY BILLING INFORMATION GET SENT WITH THE HAMPER?

No. Invoices or billing information only gets emailed to the email provided in the check out process.

DO THE BOXES COME WITH A NOTE?

Each of our gift boxes include a card with a hand-written note. Simply provide us with your message at the checkout and we'll handle the rest. Don't forget to say who the gift is from. If you forgot to add a note for the note card, we will write the standard words: "Congratulations", from the sender's name.

CAN I CREATE MY OWN HAMPER?

Yes you can! All you need to do is add the 'Gift Box' to your cart and fill it up with a minimum of six products from the Create your Own collection.

WHAT IS THE SIZE OF EACH BOX?

Our white magnetic hamper boxes
Internal Dimensions
Small - 240mm wide x 210mm long x 60mm deep.

large - 340mm wide x 260mm long x 90mm deep.

SOMETHING WE HAVEN’T ANSWERED?

Hit us up at admin@hillsidehampers.com.au and we'll get back to you within 48 hours!